● We objectively address requests and complaints of customers by adhering to clarity, confidentiality, accessibility, integrity and sensitivity principles; and we assess them as per legislation, and applicable standards; and in accordance with company rules.
● Immediately considering each customer complaint we receive; we inform the customers during solution phases; and make permanent improvements in our processes in order to avoid recurrence of the respective complaints.
● We give just and impartial feedbacks to our customers.
● We deliver quality, fast, pioneering, and reliable services in meeting expectations of customers.
● We promote involvement, sharing spirit, and creativeness of our employees, business partners, and of stakeholders for elevating customer satisfaction; and we provide environments allowing their self-development.
● We have committed to obtain documents and certificates of, and continuously develop compliance with ISO 10002 standard of our Customer Satisfaction Policy.